77ff Terms and Conditions

01 General Introduction and Consent

77ff is an online gaming and sports betting platform that provides world-class entertainment services for players in Bangladesh. These terms and conditions ("Terms") apply to the use of the 77ff website, mobile version, and all related services.

By accessing the 77ff website, creating an account, or using any service, you are considered to have fully read, understood, and agreed to these Terms. If you do not agree with these Terms, please refrain from using our services.

The 77ff platform reserves the right to change or update these Terms from time to time. In the case of important changes, registered users will be notified by email. You are advised to review the latest Terms before each login.

02 Eligibility and Account Registration

Age Limit and Eligibility

To use 77ff services, the following eligibility requirements must be met:

• You must be 21 years of age or older — this service is only available to those aged 21+.
• You must use this service voluntarily and with full awareness.
• One person may create only one account.
• All information you provide must be true and accurate.

Registration Process

Providing accurate personal information at the time of account creation is mandatory. Providing false or incorrect information may result in account closure and forfeiture of deposited funds. 77ff may request additional verification information during the registration process at any time.

03 Account Security and Verification

It is your responsibility to ensure the security of your account. Never share your password with anyone and use a strong, unique password.

KYC Verification

For withdrawals or transactions above a certain amount, 77ff may request that you complete an identity verification (KYC) process. Required documents may include:

• Copy of National ID (NID) or passport
• Proof of current address
• Proof of ownership of the payment method

Some features may be restricted until the verification process is complete. 77ff always stores your personal information with confidentiality and does not share it with third parties.

04 Deposit and Withdrawal Policy

77ff supports deposits and withdrawals via all major mobile banking methods in Bangladesh. All transactions are secured by SSL encryption.

Deposit Rules

• Only deposit from a payment account registered in your own name.
• Third-party payments are not accepted and such funds will be returned.
• Deposits are generally credited to the account instantly.

Withdrawal Rules

• Withdrawal requests will only be sent to the payment method that was used to make the deposit.
• Withdrawals may be restricted until all active bonus conditions have been met.
• 77ff reserves the right to temporarily delay the withdrawal process for verification purposes.

05 Bonuses and Promotional Offers

77ff offers various types of bonuses and promotional offers for new and existing members. All bonuses are subject to specific terms and conditions.

Welcome Bonus

New members receive a 100% bonus on their first deposit up to a maximum of ৳15,000. The wagering requirement for this bonus is 10 times (10x), meaning withdrawal is only possible after betting 10 times the bonus amount.

VIP Cashback Program

77ff's VIP program has four tiers with weekly cashback available:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback

It is possible to advance to a higher tier through regular and active play. The criteria for VIP tier changes are at the discretion of 77ff.

General Bonus Terms

• A player may not benefit from the same promotion more than once.
• Bonus balances cannot be transferred directly to another account.
• Wagering requirements must be met within a specified period from the date the bonus is earned.
• 77ff reserves the right to change, suspend, or cancel bonus offers at any time.
• If evidence of bonus abuse or fraud is found, the bonus and any associated winnings will be forfeited.

06 Betting and Gaming Rules

The 77ff platform offers online casino games, sports betting, live casino, and various other types of games. Each game has its own rules, but the following general rules apply to all games.

Betting Limits

A minimum and maximum bet limit is set for each game or market and is displayed on the relevant game page. 77ff reserves the right to change bet limits under special circumstances.

Transaction Finality

Once a bet is placed, it cannot be cancelled unless 77ff management decides to cancel it due to a technical error or other valid reason. The outcome of all games is determined by a verifiable random number generator (RNG).

Technical Errors

77ff will not be held responsible if a bet or game session is interrupted due to software, hardware, or internet connection issues. Please contact live chat for assistance in such situations.

07 Prohibited Activities

The following activities are strictly prohibited on the 77ff platform and may result in account closure and legal action:

• Operating multiple accounts by the same person
• Using another person's identity or payment method
• Betting using automated software, bots, or scripts
• Bonus abuse or applying bonus-washing strategies
• Attempting money laundering or legitimising illegally obtained funds
• Exploiting platform vulnerabilities or bugs dishonestly
• Harassing or engaging in inappropriate behaviour toward other players or staff
• Any other fraudulent or illegal activity

08 Account Closure and Suspension Policy

77ff reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• If these Terms are violated
• If the verification process is not completed
• Suspicious or fraudulent activity
• Due to government or legal directives
• Self-exclusion request under the responsible gaming policy

In the case of account closure, valid balances are generally returned to the registered payment method; however, if the account is closed due to a breach of terms, the balance may be forfeited.

Voluntary Account Closure

You can request to close your account at any time by contacting us via 24/7 live chat or by emailing [email protected].

09 Privacy and Data Protection

77ff gives the highest priority to the protection of your personal information. All information you provide at the time of registration is kept secure using SSL encryption technology.

For detailed information on how we collect, store, and use your personal data, we invite you to read our Privacy Policy page. The privacy policy is an integral part of these Terms.

10 Limitation of Liability

77ff platform services are provided on an "as is" basis. 77ff has no liability for the following:

• Loss caused by internet connection disruption
• Delays or errors by third-party payment gateways
• Loss resulting from negligence in securing your own account information
• Personal expectations about game outcomes not being met
• Losses caused by any event beyond our control

In any case, 77ff's maximum liability shall be limited to the amount of the transaction in question.

11 Responsible Gaming

77ff is firmly committed to responsible gaming. Gaming should be a form of entertainment, not a solution to financial problems.

If you feel that gaming is becoming an addiction, please contact our 24/7 live chat support immediately. We are ready to help you. For more information on responsible gaming, visit our Responsible Gaming page.

12 Dispute Resolution

In case of any dispute or complaint, please first contact our 24/7 live chat support or email us at [email protected]. We endeavour to resolve all complaints as quickly and fairly as possible.

Complaint Process

• Step 1: Get immediate assistance through live chat.
• Step 2: Send a detailed complaint by email — including the transaction ID, date, and full description.
• Step 3: Our support team will endeavour to respond within a maximum of 48 hours.

In the case of disputes regarding game results, game logs and server records will be considered as final evidence.

13 Right to Amend Terms

77ff reserves the right to change, add to, or remove any part of these terms and conditions at any time. Registered users will be notified in advance of any significant changes.

Continued use of the platform after any changes will be considered acceptance of the new terms and conditions. The latest terms and conditions will always be published on this page.

14 Contact & Support

If you have any questions or need clarification regarding these terms and conditions, please contact us:

• Live Chat: 24/7 Bengali live chat support (bottom right corner of the website)
• Email: [email protected]

Our support team provides service entirely in Bengali and is always ready to answer any of your questions.